Delivery Information

Delivery Information

Free Pick Up

Customers can pick up their order of floor products from the supplier's warehouse during the business hours. 

Flat Rate Delivery*

Our flat rate delivery option is available to Sydney metropolitan area. Customers living in Sydney metropolitan area can have their floor products delivered at their door step with only AUD$100.00 flat rate. 

Sample Product Delivery Charges**

Postage and packaging of up to 3 samples is charged at AUD$25.00. This charge will be refunded on placement of any order using the discount code included with your samples.

Remote Areas Surcharge

Unfortunately, we do have to charge a surcharge for delivery to remote Areas in NSW state, like Tamworth, Newcastle, Coffs Harbour, Ulladulla, etc. The surcharge amount will depend on the price quoted from the freight company. 

Laminate Wooden Flooring Sydney Metropolitan Area & NSW State Remote Area Delivery

Important information about your delivery
- The driver will require customers to sign for all deliveries, so goods cannot be left if no-one is home, and you may be required to pay a re-delivery charge on failed delivery attempts.
- For your convenience, our delivery company will normally give you a call around 1 hour before they plan to arrive with the goods, allowing you time to get home if you are out and about.
- All deliveries are kerb-side only and no assistance with bring the goods into your home can be guaranteed from courier companies.
- It is extremely important to check the packaging for any visual damage to the goods on arrival. If you are unfortunate enough to receive damaged, missing or the wrong goods, please make sure it is noted on the driver's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.
- Where goods are refused on delivery that are later found to be undamaged when returned and examined by us, we reserve the right to pass on any carriage charges that we incur in dispatch and return of the goods to us.
- We advise against booking installers of your new floor until goods have been received and checked.

Delivery Lead Times

Our flooring products suppliers are normally having their products in stock and we will despatch within 48 hours of receiving your order. So you should expect delivery usually in 4-5 working days from ordering. In the unlikely event that they don’t have stock or if there is any other issues regarding your order we will notify you within 24 hours, but usually much sooner during working hours. 
Orders of floor samples are processed immediately and dispatched using popular freight companies, such as Australia Post, Startrack, fastway, etc. and you should expect delivery within 1-2 working days from time of ordering.

* Customer needs to spend over AUD$1,000.00 + GST on a single transaction to get this flat rate delivery service. Any transactions amount below this threshold will incure actual freight charge.
** Not all the flooring products are sample ready. Please email us before you confirm the sample color. 

Please feel free to contact us for more information

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